2022年北美ISACA会议期间, ISACA launched a new initiative focusing on the pursuit of 数字的信任, which means that this topic was present in several discussions throughout the conference. Digital trust needs to be present in every level of an organization for it to be successful, so it is more important than ever for businesses to ensure they are operating efficiently and effectively.
在上个月的会议报告中. 布莱恩·加拉格尔, a CMMI High Maturity Lead Appraiser and ISACA CISA with BG Solutions and Services in Centerton, 阿肯色州, 证明了一个模型有多重要 CMMI can be in understanding a business’s current levels of capability and optimizing its performance. 加拉格尔的演讲, “Sustaining Habit and Persistence: Survey Results from Over 20 CMMI Appraisals,” focused on just that: creating and maintaining habit persistence through CMMI and emphasizing how important that creation and maintenance is through a survey analysis.
维持习惯和坚持, 一个组织需要有一个清晰的愿景, 技能, 激励, 资源, and an action plan; without any one of these elements, the business’s potential success becomes confusion, 焦虑, 挫折, 或者是一个错误的开始. 而其他标准关注的是工作, 它们没有明确说明如何管理, 启用, and improve work the way that the CMMI model does. CMMI 启用s success by making certain that an organization’s performance is not only achieved, 但不断改进和持续.
治理和实现基础设施
Ensuring an organization’s processes are habitual and persistent requires focus and effort, and CMMI explicitly addresses this through two practice areas: governance and implementation infrastructure.
根据Gallagher和ISACA的CMMI模型, governance minimizes the cost of process implementation, 增加达成目标的可能性, and ensures that the implemented processes support and contribute to the success of the business. There are levels within CMMI that represent growing capability, from the basic capabilities in level one up to a possible level five. The highest possible rating for governance is a level four, which means that senior management ensures that selected decisions are driven by statistical and qualitative analysis related to performance and achievement of quality and process performance objectives.
与治理, another method through which CMMI 启用s success is implementation infrastructure, which sustains the ability to consistently achieve goals efficiently and effectively. The highest rating for implementation infrastructure is a three, which means that organizational processes and process assets are used to plan, manage and perform the work; the adherence to and effectiveness of the organizational processes are evaluated; and process-related information or process assets are contributed to the organization.
调查与分析
In addition to utilizing benchmark and sustainment appraisals to evaluate habit and persistence, Gallagher notes that a survey instrument can provide further insights by allowing appraisal participants to reflect on the governance and implementation infrastructure practices outside of the structured interview process. 调查允许匿名输入, 激发对实践的更深层次的思考, 提供自我反省的空间, and highlight insights on areas that the organization might assess differently.
Gallagher reported survey results from 325 individual responses across 20 different organizations during both CMMI for Development and CMMI for Services appraisals. 平均分是83分.6%, and further analysis of these results highlights the areas that these companies struggled most with: establishing and using metrics effectively, assignment responsibility and holding people accountable, 使用流程来完成工作, 提供足够的资源来完成工作, and evaluating adherence to and effectiveness of processes. 同时, these companies already had a good handle on aligning competencies with organizational objectives, using organizational processes and process assets to perform the work, and contributing process experiences back to the organization.
记住这些结果, Gallagher recommended using survey instruments to augment habit and persistence insights, as well as to gauge process habit and persistence outside of a formal appraisal event. He encouraged companies to act on the common issues presented in these findings and to share their experiences. 通过这样做, these organizations would set themselves on the right track to consistently meet their goals, 优化他们的表现以获得成功, and create habit persistence that would ensure their organization stands out from others in their industry with CMMI.
